![]() ![]() Take a pic of the meter for belt 'n' braces." Households that pay utility bills via direct debit are being advised to ensure they take and submit meter readings ahead of Saturday's price cap change.Ĭonsumer rights expert Martin Lewis said: "With monthly direct debit, firms estimate your usage, and assign it to a certain period, so submitting a reading within a few days of the change (many let you backdate a few days too) reduces the risk of their 'estimating' going against against you (though there's always a chance a discrepancy could end up in your favour). ![]() However, the Department for Transport is pressing on with plans to force airlines to sign up to a dispute scheme, which could help more customers get access to refunds. This would have seen a staggered compensation system, with shorter delays meaning consumers could claim back some of their ticket fare, with refunds increasing as delays do (eg 25% of fare refunded after one hour, 50% for two hours or more etc). ![]() The Department for Transport looked to overhaul that legislation and replace it with a model similar to that of rail companies, where compensation is directly linked to the cost of travel and the length of the delay. The UK currently makes use of the European Union's EU261 rule, which says customers on flights shorter than 932 miles (1,500km) are eligible to receive £220 of compensation if their journey is delayed by more than three hours - with no eligibility for disruption under that time. It now says that "further work" is required before any legislation can be changed. Last year, ministers said they were looking into making passengers eligible for compensation if their domestic flight arrived an hour later than scheduled. Legislation that would entitle passengers to more compensation when their flights are delayed has been scrapped by the government. ![]()
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